AnsMed Launches Dedicated Customer Service Department to Strengthen Client and Caregiver Engagement
In its continued drive to provide high-quality, responsive, and people-centered care, AnsMed Home Care Ltd has officially launched a Customer Service Department dedicated to supporting both clients and caregivers. This new department reflects AnsMed’s long-standing commitment to listening, responding, and building stronger relationships with those it serves.
Extended Hours, Real-Time Support
The Customer Service Department operates with extended office hours to accommodate the schedules and needs of families and caregivers:
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🕗 Weekdays (Monday to Friday): 8:00 AM – 7:00 PM
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🕘 Weekends and Public Holidays: 8:00 AM – 5:00 PM
For urgent inquiries outside regular hours, clients and caregivers can reach AnsMed’s team 24/7 through a dedicated support line:
📞 +233 539 813 489
This line is monitored round-the-clock to ensure timely assistance, especially in situations where care continuity or caregiver-client relations require immediate attention.
“Care is not a 9-to-5 job, and neither should our support be,” says Prince Assandoh-Mensah, Managing Director of AnsMed.
“We’ve made it our mission to be available and accessible—whether it’s a caregiver seeking guidance or a client with a pressing concern.”
What the Customer Service Department Handles
The new department is responsible for:
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Receiving and resolving client concerns or complaints
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Supporting caregivers with work-related issues
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Handling care schedule inquiries and changes
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Following up on service quality and satisfaction
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Coordinating with the Clinical and Care Operations teams for escalations
By centralizing communication and creating a structured feedback channel, AnsMed aims to ensure faster response times, improved satisfaction, and more proactive service delivery.
Have a concern, feedback, or inquiry?
Call our Customer Service Line: 📞 +233 539 813 489